How do I send VybeScript a problem report?
Short answer
Click the Vybe menu in your menu bar and choose Report a Problem…. Describe what happened, check what will be sent, and click Send to VybeScript. Nothing from this window is sent until you press that button.
Step by step
- Click Vybe in your menu bar and choose Report a Problem…. You can also open Settings and use Report a Problem… on the Problem Reports card.
- In the first box, say what you were doing when it broke. It is optional, but it is the most useful thing you can add.
- Add your email if you would like a reply. It is used only to reply and is only included when you send this message yourself. If the address does not look valid, the Send to VybeScript button stays off.
- Open Show exactly what will be sent. The report shown there is the information we receive.
- Click Send to VybeScript.
- If you are offline, or prefer not to send it, use Copy or Save & Reveal instead, then click Email Support to start an email to hello@boxcreativestudio.com. Paste the copied report into it, or attach the saved file. Close leaves without sending.
What is in a report
The app and macOS version, your Mac model, memory and locale, a random install ID, and a list of recent app events, including what failed. It also has number-only measurements of recent dictations, and your Mac's condition (such as power source, temperature state, free storage and the type of microphone connection). If you write a note or add your email, those are included. It never includes your audio, transcripts, the words you dictated, your clipboard, your saved words or corrections, or your license key.
Automatic reports
On the Problem Reports card in Settings you choose between Send automatically when something fails and Never send anything on its own. Nothing is sent on its own unless you choose the first one. Report a Problem… works with either choice.
Still not working?
If sending fails, VybeScript shows why. You can always copy or save the report and email it to us.